Payfast Huddle

Payfast approached Webworx to help design and develop a platform where Payfastians, as they call themselves, could connect and collaborate. They wanted to enhance internal engagement and collaboration across the different departments and areas of the business, as with most businesses working in silos hinders horizontal collaboration and communication.

The main challenge was lack of cross department communication. They would be new features introduced and certain teams were not aware of these, and hence could not help support and collaborate on championing them. Another challenge was getting Payfastians to use the platform and drive engagement. The main insight that came out of this was that the platform needed to provide quality content, resources and information in order to encourage people to use it.